FAQs
We’ve answered some of our frequently asked questions (or FAQ's) for you on this page. To find an answer to your question, you can search for keywords in the search box or choose from the categories and topics along the side of the page.
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The Launch presentation button doesn't work
%3Cp%3EIf%20you%20have%20pop-up%20blocking%20software%20installed%20and%20it%20is%20active%2C%20it%20may%20be%20blocking%20the%20presentation%20from%20opening.%20You%20may%20need%20to%20temporarily%20disable%20the%20pop-up%20blocking%20software%20%20so%20you%20can%20participate%20in%20the%20webinar.%3C%2Fp%3E Results that match 1 of 2 words
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How to join a webinar
%3Cp%3EWhen%20you%20register%20to%20attend%20a%20webinar%2C%20you%26rsquo%3Bll%20receive%20a%20confirmation%20email.%20Click%20the%20link%20in%20this%20email%20to%20join%20the%20webinar.%3C%2Fp%3E -
How to attend a webinar
%3Cp%3EOnce%20you%20have%20registered%20for%20a%20webinar%2C%20you%20will%20receive%20an%20email%20from%20GESB%20Key%20Account%20Management%20to%20confirm%20your%20registration.%20The%20email%20includes%20a%20link%20to%20join%20the%20webinar%2C%20as%20well%20as%20links%20to%20calendar%20invitations%20for%20added%20convenience.%3C%2Fp%3E -
What is a webinar
%3Cp%3EThe%20term%20%26lsquo%3Bwebinar%26rsquo%3B%20is%20a%20combination%20of%20the%20words%20%26lsquo%3Bweb%26rsquo%3B%20and%20%26lsquo%3Bseminar%26rsquo%3B.%20A%20webinar%20is%20a%20video%20workshop%2C%20lecture%20or%20presentation%20hosted%20online%20using%20software%20that%20allows%20you%20to%20see%20and%20hear%20the%20host%20and%20other%20attendees.%3C%2Fp%3E%3Cp%3EIt%20allows%20you%20to%20join%20a%20seminar%20without%20physically%20attending.%20You%20can%20use%20a...%3C%2Fp%3ERead more -
How to register for a webinar
%3Cp%3ETo%20register%20to%20attend%20one%20of%20our%20webinars%2C%20go%20to%20our%20%3Ca%20href%3D%22https%3A%2F%2Fwww.gesb.wa.gov.au%2Fmembers%2Fhelp-forms-and-tools%2Fhelp-and-advice%2Fseminars-and-webinars%22%3ESeminars%20and%20webinars%3C%2Fa%3E%20page%20and%20click%20%26lsquo%3BDetails%20and%20register%26rsquo%3B%20for%20the%20webinar%20you%20want%20to%20attend.%20This%20will%20take%20you%20to%20a%20page%20where%20you%20can%20register%20your%20details.%3C%2Fp%3E%3Cp%3EOn%20the%20day%20of%20the%20webinar%2C%20we%26rsquo%3Bll%20send%20you%20a...%3C%2Fp%3ERead more -
I got a message saying the webinar is not currently available
%3Cp%3EYou%20may%20see%20this%20message%20because%3A%3C%2Fp%3E%3Cul%20type%3D%22disc%22%3E%3Cli%3EThe%20webinar%20you%20are%20trying%20to%20access%20has%20not%20been%20broadcast%3C%2Fli%3E%3Cli%3EThe%20webinar%20may%20have%20only%20been%20available%20to%20watch%20live%3C%2Fli%3E%3Cli%3EThe%20webinar%20you%20are%20trying%20to%20access%20has%20finished%20and%20the%20on-demand%20version%20(if%20applicable)%20isn%26rsquo%3Bt%20available%20yet.%20Check%20back%2024%20hours%20after%20the%20end...%3C%2Fli%3E%3C%2Ful%3ERead more -
I can access the webinar but I can’t view the slides or the slides are not flipping
%3Cp%3ECheck%20that%20your%20computer%20meets%20the%20minimum%20requirements%20detailed%20in%20%26lsquo%3BMinimum%20system%20requirements%20%26rsquo%3B.%3C%2Fp%3E%3Cp%3EYou%20can%20also%20try%20clearing%20your%20browser%26rsquo%3Bs%20cache%20and%20restarting%20the%20event.%3C%2Fp%3E -
My computer crashes when I try to access the webinar
%3Cp%3ECheck%20that%20your%20computer%20meets%20the%20minimum%20requirements%20detailed%20in%20%3Ca%20href%3D%22https%3A%2F%2Fwww.gesb.wa.gov.au%2Fmembers%2Fhelp-forms-and-tools%2Fhelp-and-advice%2Fwebinar-help-guide%2Ftroubleshooting%2Fon24-system-requirements%22%3EMinimum%20system%20requirements%3C%2Fa%3E.%3C%2Fp%3E%3Cp%3EYou%20can%20also%20try%20clearing%20your%20browser%26rsquo%3Bs%20cache%20and%20restarting%20the%20event.%3C%2Fp%3E -
You do not need a GoToWebinar account to attend a webinar
%3Cp%3EYou%20do%20not%20need%20a%20GoToWebinar%20account%20to%20attend%20a%20GoToWebinar%20session.%20You%20can%20attend%20as%20a%20guest%20of%20GESB%2C%20and%20there%20is%20no%20obligation%20to%20buy%20or%20sign%20up%20for%20a%20free%20trial.%20To%20join%20a%20webinar%2C%20click%20the%20link%20in%20the%20confirmation%20or%20reminder%20email%20sent%20to%20you...%3C%2Fp%3ERead more -
How to make the most of attending a webinar
%3Cp%3EHere%20are%20four%20simple%20tips%20to%20help%20you%20make%20the%20most%20of%20your%20webinar%20experience%3A%3C%2Fp%3E%3Cul%3E%3Cli%3EOn%20the%20day%2C%20join%20the%20webinar%20at%20least%2015%20minutes%20before%20the%20scheduled%20start%20time%3C%2Fli%3E%3Cli%3ETest%20your%20audio%20settings%20before%20the%20webinar%20starts.%20Audio%20will%20be%20delivered%20using%20your%20computer's%20speaker%20system.%20Using%20a%20headset%20with%20a...%3C%2Fli%3E%3C%2Ful%3ERead more -
How to ask questions during a webinar
%3Cp%3EOnce%20you%26rsquo%3Bve%20logged%20into%20the%20webinar%2C%20you%20can%20use%20the%20%26lsquo%3BQ%26amp%3BA%26rsquo%3B%20window%20to%20ask%20a%20question.%20Type%20your%20question%20into%20the%20%26lsquo%3BEnter%20your%20question%26rsquo%3B%20area%20and%20press%20submit.%20You%20can%20display%20or%20hide%20the%20%26lsquo%3BQ%26amp%3BA%26rsquo%3B%20window%20by%20clicking%20the%20speech%20bubble%20icon%20at%20the%20bottom%20of%20the%20screen%20%20.%3C%2Fp%3E -
You do not need a GoToMeeting account to attend a webinar
%3Cp%3EAs%20long%20as%20you're%20running%20Android%204.0%20(Ice%20Cream%20Sandwich)%20or%20later%2C%20you%20can%20install%20the%20GoToMeeting%20app%20from%20the%20%3Ca%20title%3D%22Google%20Play%3A%20GoToMeeting%20app%20(Opens%20in%20a%20new%20window)%22%20href%3D%22https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.gotomeeting%22%20target%3D%22_blank%22%3EGoogle%20Play%20Store%3C%2Fa%3E%20free%20of%20charge%20and%20join%20meetings%20and%20webinars%20from%20your%20device.%3C%2Fp%3E -
I am asked for a password when I try to view the webinar
%3Cp%3EIf%20you%20are%20behind%20a%20firewall%2C%20your%20company%20may%20require%20a%20user%20ID%20and%20password%20to%20access%20the%20internet%2C%20or%20you%20may%20have%20to%20reconfigure%20your%20proxy%20settings.%20Please%20check%20with%20your%20network%20administrator.%20If%20you%20are%20behind%20a%20firewall%20and%20you%20are%20trying%20to%20view%20a%20webinar%20that%20is...%3C%2Fp%3ERead more -
How to watch a recorded webinar
%3Cp%3EAs%20well%20as%20live%20webinars%2C%20we%20also%20have%20a%20range%20of%20recorded%20webinars%20that%20you%20can%20register%20for%20and%20watch%20at%20a%20time%20that%20suits%20you.%3C%2Fp%3E%3Cp%3ETo%20watch%20a%20recorded%20webinar%2C%20head%20to%20our%20%3Ca%20href%3D%22https%3A%2F%2Fwww.gesb.wa.gov.au%2Fmembers%2Fhelp-forms-and-tools%2Fhelp-and-advice%2Fseminars-and-webinars%22%3ESeminars%20and%20webinars%3C%2Fa%3E%20page%20and%20look%20at%20the%20schedule%20for%20the%20webinar%20you%20want%20to%20watch....%3C%2Fp%3ERead more -
How to join a session
%3Cp%3ESimply%20use%20the%20GoToMeeting%20app%20to%20join%20a%20webinar%20as%20an%20attendee.%20You%20can%20select%20the%20join%20link%20from%20your%20GoToWebinar%20invitation%20email%2C%20or%20you%20can%20enter%20the%20webinar%20ID%20(into%20the%20meeting%20ID%20field)%20to%20join.%20If%20you%20haven't%20yet%20registered%20for%20the%20webinar%2C%20you'll%20be%20prompted%20to%20register...%3C%2Fp%3ERead more -
Using the GoToMeeting app
%3Cp%3EGoToMeeting%20now%20offers%20attendees%20the%20flexibility%20to%20attend%20meetings%20and%20webinars%20directly%20from%20an%20Apple%20iPad%2C%20iPhone%20and%20iPod%20Touch.%20The%20free%20GoToMeeting%20app%20enables%20iPad%2C%20iPhone%20and%20iPod%20Touch%20attendees%20to%20view%20online%20meeting%20content%20shared%20by%20a%20GoToMeeting%20organiser%20or%20presenter%20from%20a%20Mac%20or%20Windows%20PC.%20Attendees...%3C%2Fp%3ERead more -
The media player automatically stops or it continually stops and rebuffers
%3Cp%3EThis%20is%20often%20due%20to%20network%20congestion.%20You%20may%20be%3A%3C%2Fp%3E%3Cul%3E%3Cli%3ETrying%20to%20connect%20to%20the%20internet%20with%20a%20slow%20connection%2C%20or%20over%20a%20congested%20wi-fi%20or%20mobile%20network%3C%2Fli%3E%3Cli%3ETrying%20to%20access%20a%20webinar%20during%20peak%20internet%20traffic%20hours%3C%2Fli%3E%3Cli%3ETrying%20to%20connect%20to%20the%20internet%20from%20a%20mobile%20device%3C%2Fli%3E%3Cli%3EExperiencing%20heavy%20traffic%20on%20your%20company...%3C%2Fli%3E%3C%2Ful%3ERead more -
GoToMeeting app features
%3Cp%3EYou%20can%20attend%20online%20meetings%20or%20webinars%20free%20of%20charge%20and%20access%20the%20following%20features.%20You%20can%3A%3C%2Fp%3E%3Cul%3E%3Cli%3EAttend%20online%20meetings%20or%20webinars%20free%20of%20charge%3C%2Fli%3E%3Cli%3EJoin%20sessions%20in%20seconds%20by%20tapping%20the%20join%20link%20in%20your%20invitation%20email%3C%2Fli%3E%3Cli%3EView%20the%20presenter's%20screen%3C%2Fli%3E%3Cli%3EConnect%20to%20audio%20through%20your%20iPad%2C%20iPhone%20or%20iPod%20Touch's%20internet%20connection...%3C%2Fli%3E%3C%2Ful%3ERead more -
Can I access the event from a different computer than the one I registered from?
%3Cp%3EYes.%20You%20can%20access%20the%20webinar%20from%20any%20computer%20by%20entering%20your%20e-mail%20address%20in%20the%20returning%20registrant%20section%20of%20the%20registration%20page.%3C%2Fp%3E -
I am prompted to register again
%3Cp%3EIf%20you%20have%20already%20registered%20for%20a%20webinar%2C%20you%20can%20enter%20your%20e-mail%20address%20in%20the%20registered%20users%20section%20of%20the%20registration%20page.%20Please%20make%20sure%20you%20have%20cookies%20and%20JavaScript%20enabled%20on%20your%20computer.%3C%2Fp%3E -
What are the cost and additional fees of using the GoToMeeting app?
%3Cp%3EThe%20app%20is%20free%2C%20so%20there%20is%20no%20charge%20for%20attending%20meetings%20or%20webinars.%20However%2C%20you%20are%20responsible%20for%20any%20long%20distance%20charges%20associated%20with%20dialing%20in%20to%20sessions%20by%20phone.%20There%20are%20no%20long%20distance%20charges%20for%20using%20audio%20over%20your%20Android%20device's%20built-in%20microphone%20and%20speakers%20(VoIP)%2C%20but...%3C%2Fp%3ERead more -
What are the cost and additional fees of using the GoToMeeting app?
%3Cp%3EThe%20app%20is%20free%2C%20so%20there%20is%20no%20charge%20for%20attending%20meetings%20or%20webinars.%20However%2C%20you%20are%20responsible%20for%20any%20long%20distance%20charges%20associated%20with%20dialling%20in%20to%20sessions%20by%20phone.%20There%20are%20no%20long%20distance%20charges%20for%20using%20audio%20over%20your%20iPad%2C%20iPhone%20or%20iPod%20Touch's%20built-in%20microphone%20and...%3C%2Fp%3ERead more -
The video is choppy
%3Cp%3EThis%20might%20be%20due%20to%20network%20congestion.%20Please%20refer%20to%20the%20FAQ%20%3Ca%20href%3D%22https%3A%2F%2Fwww.gesb.wa.gov.au%2Fmembers%2Fhelp-forms-and-tools%2Fhelp-and-advice%2Fwebinar-help-guide%2Ftroubleshooting%2Fthe-media-player-automatically-stops-or-it-continually-stops-and-rebuffers%22%3EThe%20media%20player%20automatically%20stops%20or%20it%20continually%20stops%20and%20rebuffers%3C%2Fa%3E%20for%20information%20on%20network%20congestion.%3C%2Fp%3E -
The URL in the confirmation email doesn't work
%3Cp%3ECheck%20to%20see%20if%20the%20URL%20to%20access%20the%20webinar%20has%20been%20broken%20or%20is%20missing%20characters.%20A%20broken%20URL%20may%20look%20this%20this%3A%3C%2Fp%3E%3Cp%3Ehttp%3A%2F%2Fevent.on24.com%2Fevent.on24.com%2Fcli%20ents%2Fhelp%3C%2Fp%3E%3Cp%3EIf%20this%20has%20happened%2C%20cut%20and%20paste%20the%20full%20URL%20into%20the%20address%20field%20of%20your%20web%20browser%20and%20press%20enter.%3C%2Fp%3E -
Redundancy and your super
%3Cp%3ERedundancy%20can%20have%20a%20serious%20impact%20on%20you%20and%20it%20is%20important%20to%20know%20how%20it%20can%20impact%20your%20super%20and%20what%20you%20can%20do.%3C%2Fp%3E%3Cp%3EYour%20entitlement%20and%20benefit%20options%20will%20depend%20on%20whether%20you%20have%20turned%2055%20and%20reached%20the%20Commonwealth%20preservation%20age%3Csup%3E1%3C%2Fsup%3E.%3C%2Fp%3E%3Cp%3EThis%20page%20outlines%20some%20important%20information%20which%20you...%3C%2Fp%3ERead more -
How unpaid leave affects your Gold State Super
%3Cp%3EAt%20some%20point%20in%20your%20working%20career%2C%20you%20may%20need%20to%20take%20unpaid%20leave.%20Your%20unpaid%20leave%20could%20impact%20your%20super%20and%20your%20insurance%20cover%2C%20depending%20on%20the%20length%20of%20time%20you%20take%20and%20the%20reason%20why%20you%20take%20it.%20On%20this%20page%20you%26rsquo%3Bll%20find%20information%20about%20the%20impact%20of...%3C%2Fp%3ERead more -
Is progestin the same as progesterone?
%3Cp%3EProgesterone%20belongs%20to%20a%20group%20of%20steroid%20hormones%20called%20%26lsquo%3Bprogestogens%26rsquo%3B%20(which%20are%20hormones%20that%20have%20a%20similar%20action%20to%20the%20natural%20hormone%20progesterone).%20Synthetic%20hormones%20that%20have%20a%20similar%20action%20to%20progesterone%20are%20called%20%26lsquo%3Bprogestins%26rsquo%3B.%3C%2Fp%3E%3Cp%3EWatch%20our%20menopause%20awareness%20webinar%20above%20for%20more%20information%20about%20the%20hormones%20affected%20by%20menopause.%3C%2Fp%3E -
How military leave affects your Gold State Super
%3Cp%3EIf%20you%20work%20in%20the%20Australian%20Defence%20Forces%2C%20being%20on%20military%20leave%20for%20Reserve%20or%20Active%20service%20can%20have%20an%20impact%20on%20your%20super.%3C%2Fp%3E%3Cp%3EThe%20impact%20can%20depend%20on%20a%20number%20of%20factors%20including%20the%20type%20of%20leave%20and%20the%20type%20of%20super%20account%20you%20have%20with%20us.%20The%20following%20conditions...%3C%2Fp%3ERead more -
I received an HTTP not found error message
%3Cp%3E128-bit%20encryption%20is%20required%20for%20your%20operating%20system%20and%20browser.%3C%2Fp%3E -
I got a Content not available message
%3Cp%3EIf%20you%20receive%20a%20message%20in%20the%20media%20player%20or%20slides%20saying%20%22Content%20not%20available%22%2C%20it%20means%20you%20are%20unable%20to%20access%20the%20stream.%20Refresh%20your%20browser%20page.%20If%20this%20doesn%26rsquo%3Bt%20work%2C%20wait%2C%20and%20try%20again%20later.%3C%2Fp%3E
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