Member Online FAQs

If you are behind a firewall, your company may require a user ID and password to access the internet, or you may have to reconfigure your proxy settings. Please check with your network administrator. If you are behind a firewall and you are trying to view a webinar that is...

Yes. You can access the webinar from any computer by entering your e-mail address in the returning registrant section of the registration page.

Make sure all the required registration fields have been filled out and resubmit the form.

Check to see if the URL to access the webinar has been broken or is missing characters. A broken URL may look this this:

http://event.on24.com/event.on24.com/cli ents/help

If this has happened, cut and paste the full URL into the address field of your web browser and press enter.

Like many other funds, we value your account using units.

When you, or your employer, make a contribution to your account, you purchase units in your investment plan. The units change in value as the value of the underlying asset classes (which make up the various investment plans) either increase or...

Your personalised Member Online dashboard shows you all your account information at a glance, once you have logged in.

The information on your dashboard is personalised based on whether you have a GESB Super, West State Super, Gold State Super or Retirement Income Pension account. You can find information about your...

Forward unit pricing means that the unit price we declare for any given day is based on the value of our assets at the close of business that day.

We work out the unit price for Monday, for example, based on the value of our assets at the close of business...

First, log in to Member Online and find your current account balance on your Member Online dashboard. If you have more than one account, click the link to ‘show details’ for that account and you can also see:

• The opening balance of your account for this financial year
• How much money has...

On your Member Online dashboard, you can see:

• Your current investment plan
• The investment return that plan has delivered over the current financial year to date as a percentage
• The mix of Growth assets and Defensive assets for your plan

You can also see the returns for your plan in more detail from the...

For us, and other funds that unitise their investments, the risk of unit pricing errors is one of our most significant operational risks. We have robust processes in place to keep any risk of pricing errors to a minimum.

The information you can see depends on the type of account you have. For GESB Super and West State Super, your dashboard will show:

• How much insurance cover you have for Death, Total and Permanent Disablement (TPD) and Salary Continuance Insurance (SCI)
• The amount of the insurance premium you pay monthly for...

Yes. As unit prices change daily, you can see the unit price history of your investment plan, or any of our other plans, on our unit price page. You can also call us on 13 43 72 for unit pricing information or find step-by-step instructions on

We use unit prices to value your investment in GESB Super, West State Super, RI Allocated Pension, Transition to Retirement Pension and RI Term Allocated Pension. You can search for unit prices dating back to 1 July 2001 or when your investment plan was introduced.

If you’re talking to an adviser,...

Your personalised Member Online dashboard will show you the dates you will reach:

• Your Commonwealth preservation age
• The age at which you may be eligible to access the Age Pension
• Gold State Super preservation age (if you have this type of account)

These dates may be not all be the same, depending on your...

On your Member Online dashboard and the ‘Contributions’ page, you can check how much you have contributed towards your concessional contributions cap.

Your concessional contributions cap is the total amount of before-tax contributions you can make before you may have to pay extra tax. If you make contributions over the...

You can choose to change or ‘switch’ the investment plan for your GESB Super, West State Super or Retirement Income account at any time. To do this, you can either:

• Submit an investment plan change through Member Online
• Complete and send...

Your Gold State Super Final Benefit is based on a formula which uses your Service Multiple, and your Final Remuneration. On your Member Online dashboard, we show how your Final Benefit is calculated, using the information available as at your last pay date.

This calculation does not consider transferred service from...

Yes - you can view or download our full stock holdings for each asset class in our investment plans. This information is updated every six months.

This depends on a range of factors. Download the Department of Treasury's How to calculate superannuation contributions for public sector employees fact sheet or contact your Key Account Manager for more information on

Yes, our Sustainable Balanced investment plan has been available for GESB Super, West State Super and Retirement Income Allocated Pension members since 27 September 2023.

At GESB, we believe it’s important to consider and manage environmental, social and governance (ESG) risk across all investments. For this reason, we integrate ESG into...

Investing in equities provides investors with ownership and, in most cases, voting rights. We request our external investment managers to vote on resolutions applicable to the securities they manage on our behalf, in line with our goals and responsibilities. Our investment managers engage with company management on a range...

We believe effective stewardship can play a role in improving investee companies’ ESG practices as well as enhancing the long-term risk-adjusted returns of investments. Voting and engagement are important avenues to influence companies in which we invest.

Engagement seeks to have a positive influence on outcomes, rather than merely avoiding investments...

Yes – we exclude direct investments in tobacco companies, controversial weapons and nuclear weapons (including shares and bonds). For further details, see our ESG and Responsible Investment Policy.

GESB will generally only consider excluding a particular company or industry where it is unlikely to impede the long-term risk and return...

We consider climate-related risk as part of the environment component of ESG, so it’s integrated into our overall ESG and responsible investment policy.

We are committed to transitioning the portfolio towards net zero carbon emissions by 2050, which is consistent with the goals of the Paris Agreement and in line...

We believe that taking ESG risks into account during the investment process can improve returns and reduce risk for our members over the long term. Here’s how we do this:

• Investment strategyWe carry out annual scenario analysis to help understand and assess the potential impact that adverse climate change scenarios could...

We report on plan performance for the past month, one year, three years, five years and 10 years.

As the Sustainable Balanced plan was launched on 27 September 2023, there is not enough data available to provide historical performance for the required reporting periods.

Once we have received the data for the...

GESB incorporates ESG considerations throughout the investment process, starting with setting the investment strategy through to engaging with investee companies and proxy voting.

For the Sustainable Balanced plan, Pendal is the investment manager. Pendal’s integration of ESG considerations is an extension of our approach to responsible investing. When determining the...

There are several differences between the Sustainable Balanced plan and GESB’s balanced options, namely My West State Super and GESB Super Balanced plans.

The Sustainable Balanced plan has a higher risk level than our balanced plans, with a more growth-orientated mix of investments. However, it remains within the SuperRatings defined range...

The investments within each asset class are assessed or selected based on different criteria. In general, the ESG criteria set by Pendal covers issues such as environmental management, social practices, corporate governance and ethical practices.

You can find some examples in our Sustainable Balanced plan article.

Details can be found in...