Member Online FAQs

If you think your member number or password has become known to someone else, you should immediately change your Member Online password and contact us as soon as possible. For this reason, it’s important to keep information related to your account in a secure location.

In order to protect your account information, especially with the rise in cyber attacks, we’ve added additional security features to Member Online.

If you haven’t logged in since 1 July 2020, you’ll need to register again, so you can set up your two-step security preference.

Your super may be considered lost if it fits the definition of uncontactable or inactive.

This means:

• Uncontactable - you have never provided a contact address, or your recorded contact details have become invalid (for this to happen, we must receive two pieces of returned mail and/or a returned email for the...

You can make sure your super isn’t at risk of becoming lost by:

• Telling us if you change address, phone number or email address
• Making regular contributions to your super account
• Logging into Member Online to manage your super regularly
• Providing us...

Employer Online is our secure and convenient super contribution portal for HR and payroll administrators.

The following terms and conditions apply when you use our Employer Online service to access functions relating to Employer Online. Your use of the service indicates your acceptance of these terms and conditions. If you do not agree to these terms and conditions, you should not use the service.

If you...

The security of Employer Online and protecting the privacy and confidentiality of our members' personal information is very important to us. We use up-to-date security measures to help protect your information, including encryption technology, security certificates and firewalls. You can also help to keep these details secure by following some...

1. Log in to Employer Online and navigate to the 'maintenance' section, and select 'fund search'.

2. On the 'fund search' page you can search for a fund by entering the fund's name, Unique Superannuation Identifier (USI), Superannuation Product Identifier Number (SPIN), Superannuation Fund Number...

You can use Employer Online to:

• Manage your employee data
• Pay contributions through direct debit or direct credit
• View your contribution status and submission history
• Access GESB account details
• Access Gold State Super liability invoices
• Generate reports

To register for Employer Online, please email payrollgeneral@gesb.com.au.

1. Log in to Employer Online and navigate to the 'contributions' section, and select 'discrepancy reports'.

2. Discrepancy reports let you know that the contribution we received from you in the previous fortnight doesn't match the current contribution amount due.

Select...

1. Log in to Employer Online and navigate to the 'contributions' section, and select 'return advice'.

2. There are two types of Return Advice reports available for download on the 'Return Advice' page:

• Gold State Super report (look for the file...

1. Log in to Employer Online and navigate to the 'invoices' section.

2. Gold State Super liability invoices show the contribution you, as an employer, are required to make to a Gold State Super member's account. Your contribution as an employer is three times the...

If you are having problems viewing or listening to a webinar, please read the following system requirements and FAQs.

Supported system configurations

Webcasts

• Windows 10+ (Latest Microsoft Edge, Firefox, or Chrome)
• Apple Mac OS 10.10+ (Latest Firefox, Safari, or Chrome)
• Android 9+ (Latest Chrome Browser)
• Apple iOS 15+ (Latest Safari Browser)

Official support for the latest...

The employment details you provide help us to work out insurance entitlements for our GESB Super and West State Super members, so it’s important you comply with our reporting standards.

Here’s how you need to report the FTE value of your employees when sending your contributions file through Employer Online:

• If your...

This might be due to network congestion. Please refer to the FAQ The media player automatically stops or it continually stops and rebuffers for information on network congestion.

If you overpay West State Super and/or GESB Super contributions, these can’t be recovered automatically without our approval and your employee’s approval first.

For more information on the refund recovery procedures, please download the superannuation overpayment process flowchart document and complete the employer...

Your media player may not be installed correctly, or your player may not be configured to stream the format of the webinar. Check the player has been installed correctly and check the player settings to make sure it is set up to receive the stream format.

If you have pop-up blocking software installed and it is active, it may be blocking the presentation from opening. You may need to temporarily disable the pop-up blocking software so you can participate in the webinar.

If you have already registered for a webinar, you can enter your e-mail address in the registered users section of the registration page. Please make sure you have cookies and JavaScript enabled on your computer.

If you receive a message in the media player or slides saying "Content not available", it means you are unable to access the stream. Refresh your browser page. If this doesn’t work, wait, and try again later.

This might be due to network congestion. Please refer to the FAQ The media player automatically stops or it continually stops and rebuffers for information on network congestion.

Check that your computer meets the minimum requirements detailed in Minimum system requirements.

You can also try clearing your browser’s cache and restarting the event.

Check that your computer meets the minimum requirements detailed in ‘Minimum system requirements ’.

You can also try clearing your browser’s cache and restarting the event.

Make sure you have an up to date browser, that your speakers are connected, and the volume is turned on. You can check this by going to a different website, like YouTube. Make sure your speakers are plugged into the power outlet, turned...

This is often due to network congestion. You may be:

• Trying to connect to the internet with a slow connection, or over a congested wi-fi or mobile network
• Trying to access a webinar during peak internet traffic hours
• Trying to connect to the internet from a mobile device
• Experiencing heavy traffic on your company...

This is usually because of network congestion, which can cause:

• The sound to work continuously, but the video to freeze
• The program to continually stop and rebuffer
• The player to automatically stop, requiring you to click play again

Please refer to the FAQ The media player automatically stops, or it continually stops...

128-bit encryption is required for your operating system and browser.

You may see this message because:

• The webinar you are trying to access has not been broadcast
• The webinar may have only been available to watch live
• The webinar you are trying to access has finished and the on-demand version (if applicable) isn’t available yet. Check back 24 hours after the end...

After you register, a cookie is placed on your computer that lets us know you've already registered. When you return to the site, you will automatically bypass the registration page. If you need to re-register or register a different person, please delete the cookies from your computer and click the