Member Online FAQs

Yes. If you opt in within 90 days of us receiving your employer’s first Superannuation Guarantee (SG) contribution, you may be eligible for basic cover. If you apply after 90 days, or if you apply for a higher level of cover...

No - if you started employment as a casual employee on or after 1 July 2010, you aren’t eligible for automatic basic cover.

You may be able to opt in for basic cover without completing a full insurance application. To apply, you’ll need to...

The term ‘webinar’ is a combination of the words ‘web’ and ‘seminar’. A webinar is a video workshop, lecture or presentation hosted online using software that allows you to see and hear the host and other attendees.

It allows you to join a seminar without physically attending. You can use a...

As well as live webinars, we also have a range of recorded webinars that you can register for and watch at a time that suits you.

To watch a recorded webinar, head to our Seminars and webinars page and look at the schedule for the webinar you want to watch....

ON24 is a free online software platform, so there is no charge to use it. However, you are responsible for any internet data charges.

Once you have registered for a webinar, you will receive an email from GESB Key Account Management to confirm your registration. The email includes a link to join the webinar, as well as links to calendar invitations for added convenience.

To register to attend one of our webinars, go to our Seminars and webinars page and click ‘Details and register’ for the webinar you want to attend. This will take you to a page where you can register your details.

On the day of the webinar, we’ll send you a...

Create a shortcut so you can easily access Member Online from your home screen. Select your browser for instructions:

• Safari browser
• Google Chrome browser
• Microsoft Edge browser

Step 1Open your Safari browser and type mol.gesb.wa.gov.au into the address bar.

Step 2Below the address bar, you’ll see an icon (square with...

There are a few things you can do:

1. Make sure we have your up-to-date details Member Online will use your mobile number or email address to send you a one-time security code when you make a change to your account, or if you log in from a different device or location....

It’s standard procedure for us to let you know via email, when you log in from a location or device that’s different from the original location or device you used when you first logged into Member Online. This is an additional security feature of the new Member Online and will...

If you were initially employed on a casual basis, and you are later made permanent or employed on a contract (not as a casual) with the same employer, we may provide you with insurance cover, subject to certain eligibility rules from a date determined by GESB and the Insurer. If...

An employee can choose a fund as often as they like.

If your employer pays your Superannuation Guarantee (SG) contributions into your GESB Super or West State Super and you’re under 65 and meet certain eligibility criteria, you will be automatically covered for:

• Death and Total and Permanent Disablement (TPD)
• Salary Continuance Insurance

If you started working on a casual basis on or after...

Member Online is a secure online portal which gives you access to your member account at any time. You can use Member Online to:

• Check your account balance, transactions and fees
• Download or print your member statements
• See your personalised investment dashboard and change your investment plan
• Learn when you can access your super...

Once you’ve logged in to Member Online, visit the ‘Insurance’ page.

Select the ‘Apply for insurance’ button.

To make sure only you can apply for insurance within your account, we’ll send a code to your mobile or email for you to complete our two-part identity check known as multi-factor authentication (MFA).

As...

Yes, you can access Member Online from a range of devices including your laptop or PC, smartphone or tablet. The layout might vary between your different devices, but the same information is there.

You can also add a shortcut to your mobile home screen to take you straight to the Member...

Death cover provides a one-off lump-sum payment in the event of your death (and includes a terminal illness benefit¹).

TPD cover provides a one-off lump-sum payment if you are totally and permanently disabled and can’t work because of that condition.

1 Death cover also entitles you to claim for a terminal...

You can use Member Online to change your occupation category, sum insured, fix your cover or change some other details.

If you’ve decided to make changes to your insurance, log in to Member Online and visit the ‘Insurance’ page.

You’ll find an option to ‘Change your insurance’. Select this button.

You’ll be directed...

MFA is a two-step security check we use when you request any changes to your account or if you log in from an unknown location, device or IP address. This is designed to make sure only you have the ability to make changes to your account, to help protect your...

Salary Continuance Insurance (SCI) provides a monthly income of up to 75% of your pre-disability annual income for up to two years if you become disabled due to sickness or injury. In addition, you may also be entitled to a Superannuation Top-Up Benefit.

If you are under 65 years old when you join GESB Super or if you’re already a West State Super member, you’re automatically eligible for:

• Death (including Terminal Illness) cover
• Total and Permanent Disablement (TPD) cover
• Salary Continuance Insurance cover

Other eligibility conditions apply - and these will be different if you’re a ...

You’ll be asked to complete the two-step security check - known as multi-factor authentication (MFA) - when you request any changes to your account or if you log in from an unknown location, device or IP address.

If you’re like most GESB Super and West State Super members, your Death cover, Total and Permanent Disablement (TPD) cover and Salary Continuance Insurance (SCI) cover will be provided as:

• Basic cover - which is the standard level of cover provided to eligible members. The amount of cover is explained below.
• Voluntary...

We introduced the simple two-step security check - known as multi-factor authentication (MFA) - to help protect your account from fraudulent activity. By using the one-time code we send to your mobile or email address, we can help to make sure only you have access to your account.

If you’re a GESB Super or West State Super member, the cost of Death and TPD insurance cover depends on your age, if you're male or female, occupation category, type and amount of cover. If you need to be assessed by our Insurer, the Insurer may also consider other factors.

Occupations...

Your mobile number is generally the more secure way to receive your security code, since you’ll need to have access to your mobile device to view your security code. Emails can be accessed through a range of devices, so may not be as secure.

Yes, as an employer you can make certain amendments to the choice form. Please make sure all amendments to the form are reviewed by the State Solicitors Office before any changes are made.

Updating your password regularly can help make sure your account is kept secure and safer from unauthorised access.

When you change your password, we’ll check if your password is commonly used or if it has been compromised, so you know to choose a more secure option if necessary.

The regulations may change, depending on the scheme. The State Superannuation Act and Regulations will continue to apply to you as an employer and the schemes we manage. Other funds are regulated under Commonwealth legislation and administered according to the rules of that relevant scheme.

To access and log into Member Online, you can use:

• Google Chrome
• Safari
• Microsoft Edge
• Mozilla Firefox

We support the latest two versions of these browsers and recommend you enable automatic updates to your browser, so your version stays up-to-date.

We don’t encourage the use of Microsoft Internet Explorer. That browser is no longer supported by...