Member Online FAQs

For security reasons, you are not able to change your name in Member Online.

If you need to change your name, please download and complete the 'Change of details' form for...

We’ve introduced this two-step security check – known as multi-factor authentication (MFA) – to help make sure you are the only one who can make changes to your details.

It’s a...

Your statements are in your Member Online inbox, which you can access by clicking the envelope icon on the top right-hand side of your screen.

You’ll know when you have unread mail, such as a new statement, as a red...

Once you’ve logged in to Member Online, visit the ‘Personal details’ page.

You’ll find a section named ‘Account details’ and ‘Not provided’ will appear next to your tax file number (TFN) if we don’t have your TFN.

Select the ‘Provide your TFN to us’ button.

If we already have your TFN, this will...

Once you have logged in to Member Online, check the top right of your screen for an envelope icon.

When you have new items in your inbox, the number of unread items will appear in a red circle next to the envelope.

Once you’ve read all new items in your inbox, the...

At the moment, your member statements are the only documents to appear in the document section of your Member Online inbox. For the last two completed financial years, we’ll also have a link for you to access your online statement summary. You won’t need to log in separately to access...

Once you’ve logged in to Member Online, navigate to the ‘Personal details’ section.

You’ll find a section called ‘Communication preferences’ where you can choose whether to receive your statements and other communications by email or mail.

Please note, if you make changes to your communication preferences around 30 June, these will be...

It’s easy to update your contact details in Member Online. Once you’ve logged in, visit the ‘Personal details’ page.

You’ll then find the contact details we have for you – and the links to either ‘Edit email address’, ‘Edit phone number’ and ‘Edit address’ if you need to update any of...