Member Online FAQs

To reset your forgotten password, start on the Member Online login page. Enter your member number as if you were logging in, but then instead of entering your password, select the ‘Forgotten your password?’ link under the password box.

To make sure only you can reset your password, we’ll send you...

The information you can see depends on the type of account you have. For GESB Super and West State Super, your dashboard will show:

• How much insurance cover you have for Death, Total and Permanent Disablement (TPD) and Salary Continuance Insurance (SCI)
• The amount of the insurance premium you pay monthly for...

Once you’ve logged in to Member Online, navigate to the ‘Personal details’ section.

You’ll find a section called ‘Communication preferences’ where you can choose whether to receive your statements and other communications by email or mail.

Please note, if you make changes to your communication preferences around 30 June, these will be...

Member Online is a secure online portal which gives you access to your member account at any time. You can use Member Online to:

• Check your account balance, transactions and fees
• Download or print your member statements
• See your personalised investment dashboard and change your investment plan
• Learn when you can access your super...

Once you’ve logged in to Member Online, visit the ‘Accounts’ page.

At the top of this page you’ll see a summary of your account and the money that has gone into and out of your account. You’ll also see the investment returns for your account since the start of the financial...

You can find your account balance at the top left of your personalised dashboard when you first login to Member Online, or on the 'Accounts' page.

This figure is based on the end of day for the previous business day and shows the date at which the balance is current.

You can...

If you are not logged into Member Online and you don’t know your existing password, please see what to do if you’ve forgotten your password.

If you know your password and want to change it, first use your existing password to log in to Member Online. Then, you need to...

As part of our two-part identity check known as multi-factor authentication (MFA), you can choose to receive your security code to your mobile number or your email account.

Your mobile...

You can use Member Online to roll other super into your GESB Super or West State Super account. This is also known as consolidating your super.

Please note, if you transfer your full account balance from another fund into your GESB account, this will close your account and is likely to...

You can make contributions to your super in two different ways; before tax (salary sacrifice) or after tax.

You can make after-tax contributions to your account through your employer, by using BPAY® or by cheque or money order. These are known as personal contributions - and we don’t charge you...

It’s easy to update your contact details in Member Online. Once you’ve logged in, visit the ‘Personal details’ page.

You’ll then find the contact details we have for you – and the links to either ‘Edit email address’, ‘Edit phone number’ and ‘Edit address’ if you need to update any of...

On your Member Online ‘Contributions’ page, you can check how much you have contributed towards your non-concessional (after-tax) contributions cap of $110,000¹.

Your non-concessional contributions cap is the total amount of after-tax contributions you can make before you may have to pay extra tax.

If you’re under the age of 75,...

On your Member Online dashboard, you can see the mix of Growth and Defensive assets that make up your current investment. You can also see how this plan is performing over the current financial year, as well as previous years. If you have more than one investment plan, you’ll need...

It only takes few minutes to register for Member Online – you’ll just need to have your 7-digit member number ready. You can find this on your member statement or any communication from us about your account.

To get started, find the link to ‘Login’ to Member Online at the...

Create a shortcut so you can easily access Member Online from your home screen. Select your browser for instructions:

• Safari browser
• Google Chrome browser
• Microsoft Edge browser

Step 1Open your Safari browser and type mol.gesb.wa.gov.au into the address bar.

Step 2Below the address bar, you’ll see an icon (square with...

On your Member Online dashboard and the ‘Contributions’ page, you can check how much you have contributed towards your concessional contributions cap.

Your concessional contributions cap is the total amount of before-tax contributions you can make before you may have to pay extra tax. If you make contributions over the...

On your Member Online dashboard and the ‘Contributions’ page, you can check how much you have contributed towards your concessional contributions cap.

Your concessional contributions cap is the total amount of before-tax contributions you can make before you may have to pay extra tax. If you make contributions over the...

Your personalised Member Online dashboard shows you all your account information at a glance, once you have logged in.

The information on your dashboard is personalised based on whether you have a GESB Super, West State Super, Gold State Super or Retirement Income Pension account. You can find information about your...

Each investment plan comes with its own level of ‘likely’ risk and return, so it’s important to make an informed decision. Before you change your plan, we recommend you explore the features of each investment plan. You might like to try our Selecting your investment plan tool if you...