Member Online FAQs

On your Member Online dashboard, you can find information about your current investment plan, including investment returns and the mix of Growth and Defensive assets. If you have changed investment plans in the current financial year, you can find detailed information about that plan in the investment page. Just select...

On your Member Online dashboard, you can see the mix of Growth and Defensive assets that make up your current investment. You can also see how this plan is performing over the current financial year, as well as previous years. If you have more than one investment plan, you’ll need...

We’ve introduced this two-step security check – known as multi-factor authentication (MFA) – to help make sure you are the only one who can make changes to your account.

It’s a simple process. When you request any changes to your account, we’ll send a security code to your mobile number or...

Each investment plan comes with its own level of ‘likely’ risk and return, so it’s important to make an informed decision. Before you change your plan, we recommend you explore the features of each investment plan. You might like to try our Selecting your investment plan tool if you...

Once you’ve logged in to Member Online, visit the ‘Insurance’ page.

You can see your occupation category and details of your cover . You could have the following types of insurance:

• Death (including terminal illness) cover
• Total and Permanent Disablement (TPD) cover
• Salary Continuance Insurance (SCI) cover

For each type of insurance you have, you...

You can make contributions to your super in two different ways; before tax (salary sacrifice) or after tax.

You can make after-tax contributions to your account through your employer, by using BPAY® or by cheque or money order. These are known as personal contributions - and we don’t charge you...

On your Member Online dashboard and the ‘Contributions’ page, you can check how much you have contributed towards your concessional contributions cap.

Your concessional contributions cap is the total amount of before-tax contributions you can make before you may have to pay extra tax. If you make contributions over the...

On your Member Online ‘Contributions’ page, you can check how much you have contributed towards your non-concessional (after-tax) contributions cap of $110,000¹.

Your non-concessional contributions cap is the total amount of after-tax contributions you can make before you may have to pay extra tax.

If you’re under the age of 75,...

You can use Member Online to roll other super into your GESB Super or West State Super account. This is also known as consolidating your super.

Please note, if you transfer your full account balance from another fund into your GESB account, this will close your account and is likely to...

We’ve introduced this two-step security check – known as multi-factor authentication (MFA) – to help make sure you are the only one who can make changes to your super account.

It’s a simple process. When you request any changes to your account, we’ll send a security code to your mobile number...

It’s easy to update your contact details in Member Online. Once you’ve logged in, visit the ‘Personal details’ page.

You’ll then find the contact details we have for you – and the links to either ‘Edit email address’, ‘Edit phone number’ and ‘Edit address’ if you need to update any of...

Once you’ve logged in to Member Online, visit the ‘Personal details’ page.

You’ll find a section named ‘Account details’ and ‘Not provided’ will appear next to your tax file number (TFN) if we don’t have your TFN.

Select the ‘Provide your TFN to us’ button.

If we already have your TFN, this will...

For security reasons, you are not able to change your name in Member Online.

If you need to change your name, please download and complete the 'Change of details' form for...

We’ve introduced this two-step security check – known as multi-factor authentication (MFA) – to help make sure you are the only one who can make changes to your details.

It’s a...

As part of our two-part identity check known as multi-factor authentication (MFA), you can choose to receive your security code to your mobile number or your email account.

Your mobile...

Your statements are in your Member Online inbox, which you can access by clicking the envelope icon on the top right-hand side of your screen.

You’ll know when you have unread mail, such as a new statement, as a red...

Once you have logged in to Member Online, check the top right of your screen for an envelope icon.

When you have new items in your inbox, the number of unread items will appear in a red circle next to the envelope.

Once you’ve read all new items in your inbox, the...

At the moment, your member statements are the only documents to appear in the document section of your Member Online inbox. For the last two completed financial years, we’ll also have a link for you to access your online statement summary. You won’t need to log in separately to access...

Once you’ve logged in to Member Online, navigate to the ‘Personal details’ section.

You’ll find a section called ‘Communication preferences’ where you can choose whether to receive your statements and other communications by email or mail.

Please note, if you make changes to your communication preferences around 30 June, these will be...