Member Online FAQs

For security reasons, you are not able to change your name in Member Online.

If you need to change your name, please download and complete the 'Change of details' form for...

Your personalised Member Online dashboard will show you the dates you will reach:

• Your Commonwealth preservation age
• The age at which you may be eligible to access the Age Pension
• Gold State Super preservation age (if you have this type of account)

These dates may be not all be the same, depending on your...

Once you’ve logged in to Member Online, visit the ‘Personal details’ page.

You’ll find a section named ‘Account details’ and ‘Not provided’ will appear next to your tax file number (TFN) if we don’t have your TFN.

Select the ‘Provide your TFN to us’ button.

If we already have your TFN, this will...

Once you have logged in to Member Online, check the top right of your screen for an envelope icon.

When you have new items in your inbox, the number of unread items will appear in a red circle next to the envelope.

Once you’ve read all new items in your inbox, the...

If you are not logged into Member Online and you don’t know your existing password, please see what to do if you’ve forgotten your password.

If you know your password and want to change it, first use your existing password to log in to Member Online. Then, you need to...

As part of our two-part identity check known as multi-factor authentication (MFA), you can choose to receive your security code to your mobile number or your email account.

Your mobile...

You can use Member Online to roll other super into your GESB Super or West State Super account. This is also known as consolidating your super.

Please note, if you transfer your full account balance from another fund into your GESB account, this will close your account and is likely to...

You can make contributions to your super in two different ways; before tax (salary sacrifice) or after tax.

You can make after-tax contributions to your account through your employer, by using BPAY® or by cheque or money order. These are known as personal contributions - and we don’t charge you...

It’s easy to update your contact details in Member Online. Once you’ve logged in, visit the ‘Personal details’ page.

You’ll then find the contact details we have for you – and the links to either ‘Edit email address’, ‘Edit phone number’ and ‘Edit address’ if you need to update any of...

On your Member Online ‘Contributions’ page, you can check how much you have contributed towards your non-concessional (after-tax) contributions cap of $110,000¹.

Your non-concessional contributions cap is the total amount of after-tax contributions you can make before you may have to pay extra tax.

If you’re under the age of 75,...

It only takes few minutes to register for Member Online – you’ll just need to have your 7-digit member number ready. You can find this on your member statement or any communication from us about your account.

To get started, find the link to ‘Login’ to Member Online at the...

Create a shortcut so you can easily access Member Online from your home screen. Select your browser for instructions:

• Safari browser
• Google Chrome browser
• Microsoft Edge browser

Step 1Open your Safari browser and type mol.gesb.wa.gov.au into the address bar.

Step 2Below the address bar, you’ll see an icon (square with...

On your Member Online dashboard and the ‘Contributions’ page, you can check how much you have contributed towards your concessional contributions cap.

Your concessional contributions cap is the total amount of before-tax contributions you can make before you may have to pay extra tax. If you make contributions over the...

On your Member Online dashboard and the ‘Contributions’ page, you can check how much you have contributed towards your concessional contributions cap.

Your concessional contributions cap is the total amount of before-tax contributions you can make before you may have to pay extra tax. If you make contributions over the...

Each investment plan comes with its own level of ‘likely’ risk and return, so it’s important to make an informed decision. Before you change your plan, we recommend you explore the features of each investment plan. You might like to try our Selecting your investment plan tool if you...