Member Online FAQs

If you’re a GESB Super or West State Super member with insurance cover, you might be eligible to join our Professional and Executive occupation category. If you meet the eligibility criteria, you could keep your current level of cover but reduce the premiums you pay.

To apply, download our ...

At some point in your career, you may need to take unpaid leave. The impact your leave will have on your super and insurance cover will depend on the length of time you take and the reason why you take it.

When...

If you’re employed in Reserve or Active service in the Australian Defence Forces, taking military leave can impact your insurance with your GESB Super or West State Super account.

Active Service means, whether in Australia or overseas, participation in the armed forces of...

If you need to make a claim, the first step is to call us on 13 43 72 between 7.30am and 5.30pm (AWST), Monday to Friday. Our insurance claims consultants will help you with lodging your claim and provide you...

From time to time, a super fund’s Unique Superannuation Identifier (USI) may change as a result of a merger or other system change.

To avoid any potential contribution issues arising from inaccurate fund information, it’s a good idea for employers to stay up to date with industry developments and be proactive...

It depends. Salary sacrifice rules, including contribution caps, are different depending on whether members have a taxed GESB Super account, an untaxed West State Super account or untaxed defined benefit Gold State Super account.

Take a look at these examples to see how salary sacrifice could work with

The requirements depend on a range of factors. Visit the ATO's website or contact your Key Account Manager for information on the requirements for an effective salary sacrifice arrangement with an employee.

When you register to attend a webinar, you’ll receive a confirmation email. Click the link in this email to join the webinar.

Once you’ve logged into the webinar, you can use the ‘Q&A’ window to ask a question. Type your question into the ‘Enter your question’ area and press submit. You can display or hide the ‘Q&A’ window by clicking the speech bubble icon at the bottom of the screen .

If we need to get in touch with you over the phone, we may call you from one of the following phone numbers:

• 08 9278 7001
• 08 9211 6680

We will only contact you in response to a query you have made or in relation to your account administration. For example, to clarify...

You can apply for an authority, or arrange for your nominated ‘third party’ to do this on your behalf.

To apply, please download the Third party authority form. You can complete the form digitally, including your signature and email it back to us.

Third party authorities are...

A third party authority allows the authorised person (or employee, if it’s for an organisation), to access the information we hold about you and your accounts.

This may include:

• Your personal and employment details
• Your account balance
• Details of your transactions
• Information about how your funds are invested
• Details of any insurance within your account

The authority...

You can give another person, such as your financial adviser, your partner or a family member, access to your account information with a Third party authority form.

To protect your privacy, we will only release information about you to another person if we have your written...

You can check your details in Member Online at any time. If you need to make a change to your contact information, you can update the ‘Personal details’ page once you login.

• Updating your...

Here are four simple tips to help you make the most of your webinar experience:

• On the day, join the webinar at least 15 minutes before the scheduled start time
• Test your audio settings before the webinar starts. Audio will be delivered using your computer's speaker system. Using a headset with a...

No you don’t. While you do need your member number to register for Member Online, you can choose to use your email address as your username. We’ll confirm your user name in the registration confirmation email. If you are already registered, you can update your username in the personal details...

As a WA public sector employer, you need to pay SG contributions fortnightly in accordance with the State Superannuation Regulations 2001.

If you work in the Australian Defence Forces, being on military leave for Reserve or Active service can have an impact on your super.

The impact can depend on a number of factors including the type of leave and the type of super account you have with us. The following conditions...

If you’re already registered, you’ll need to use your member number as your username to log in for the first time. After that, if you’d rather use your email address instead of your member number to login to your Member Online account, you can update your username in the personal...

The way your super is handled if you separate or divorce is guided by the Family Law Act 1975 (Cth) (Family Law Act).

According to the Family Law Act, your super is treated as property that can be divided between parties in the event of a marriage breakdown. The law allows...

Yes. Unlike other employers, WA public sector employers need to pay SG contributions regardless of what an employee earns.

It only takes few minutes to register for Member Online – you’ll just need to have your 7-digit member number ready. You can find this on your member statement or any communication from us about your account.

To get started, find the link to ‘Login’ to Member Online at the...

If you already know what happens to your super when you divorce, we will now take a closer look at what will happen to your GESB Super account.

The way your super is handled depends on whether your Family Law Court order is dated before or after 28 December 2002.

This...

Your super may be considered lost if it fits the definition of uncontactable or inactive.

This means:

• Uncontactable - you have never provided a contact address, or your recorded contact details have become invalid (for this to happen, we must receive two pieces of returned mail and/or...

Yes. As a WA public sector employer, you need to pay SG contributions for all eligible employees regardless of what they earn.

If you are not logged into Member Online and you don’t know your existing password, please see what to do if you’ve forgotten your password.

If you know your password and want to change it, first use your existing password to log in to Member Online. Then, you need to...

To reset your forgotten password, start on the Member Online login page. Enter your member number as if you were logging in, but then instead of entering your password, select the ‘Forgotten your password?’ link under the password box.

To make sure only you can reset your password, we’ll send you...

If you already know what happens to your super when you divorce, we will now take a closer look at what will happen to your West State Super account.

The way your super is handled depends on whether your Family Law Court order is dated before or after 28 December...

Yes, you need to pay SG contributions for all eligible employees regardless of their age. Age limits do not apply to our GESB schemes.

You can find your member number on:

• Your member statement
• Your welcome letter
• Other letters or emails you have received from us

Member statement

Welcome letter

If you can’t use these documents to find your member number, you can call us on 13 43 72, Monday to Friday, from 7.30am until 5.30pm (AWST)....